Returns policy

At Giannitshirt.store, we are committed to providing our customers with high-quality fashion products and the best service. However, if you are not completely satisfied with your order, we offer the following flexible return and refund policy.

1. Return Period – 30 days

We offer a return period of 30 days from the date you receive your order. If it has been more than 30 days since the delivery date, unfortunately we are unable to issue you a refund or exchange.

2. Return Conditions

To be eligible for a return, the product must meet the following conditions:

  • The product must be unused, unworn, and in the same condition as when you received it.
  • The product must have its original tags and labels intact.
  • The product must be accompanied by a receipt or proof of purchase.

Note: Items that are not eligible for return include lingerie, swimwear, jewelry, and perishable products for hygiene and safety reasons.

3. Start the Return Process

To start the return process, please follow the steps below:

  • Contact Us: Send an email to [email protected] or contact us via our contact page. Provide your order number, the item you wish to return, and the reason for the return.
  • Get Return Instructions: Once we have confirmed your request, we will provide you with detailed instructions on how to send the item back and the return address via email.

4. The Refund Process

Once we have received and inspected your return, we will send you a confirmation email and notify you of the approval or rejection of your refund. If your refund request is approved, the amount will be automatically refunded to your original payment method within 30 business days.

Note: Refund times may vary depending on your bank or payment provider.

5. Damaged or Faulty Goods

If you receive a damaged or faulty product, please contact us immediately via [email protected]. We will arrange for a replacement or a full refund, including return shipping costs in this case.

6. Cancellation of Order

You can cancel your order within 24 hours of placing your order if it has not yet been processed. To cancel your order, please contact us via email at [email protected] with your order number. We will send you a confirmation email once your order has been successfully cancelled.

7. Contact us

Email: support@giannitshirt.store

Address: 8294 Sterling Harbor Ct, Las Vegas, NV 89117, USA

Mon – Fri | 8:00 am – 6:00 pm (CST)