Frequently Asked Questions (FAQs)

Welcome to Giannitshirt.store Frequently Asked Questions (FAQs) page. Below are some of the most common questions we receive from our customers. If you can’t find the answer to your question, please contact us via email at [email protected].

1. How long will it take for me to receive my product?

Order Processing Time: All orders will be processed within 1-3 business days (excluding weekends and holidays).

Delivery Time: Once processed, shipping time is 7-15 business days, depending on your shipping address.

Please note that we do not operate on weekends and holidays, so orders placed over the weekend will begin processing the following Monday.

2. How much is the shipping fee?

Standard shipping for all orders at Giannitshirt.store is $6.99.

3. Do you ship internationally?

Currently, we only support shipping within the United States. This helps us ensure fast and reliable shipping times for domestic customers.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email or text message with a tracking number. You can use this number to track your order using the tracking link we provide in the email. If you do not receive a tracking number, please check your order confirmation email or contact us at [email protected] for assistance.

5. What are the returns and refunds policies?

We offer a 30-day return period from the date you receive your product. To be eligible for a return, the product must meet the following conditions:

The product must be unused, with original tags and labels intact.

Have a receipt or proof of purchase.

Some items such as lingerie, swimwear, jewelry, and perishable items are not eligible for return due to hygiene reasons.

6. I received a defective or damaged product, what should I do?

We apologize for any problems with your order. If you received a damaged or defective product, please contact us at [email protected] within 7 days of receiving the item. Please provide your order number and a photo of the damaged product so we can resolve the issue promptly.

7. Can I cancel my order?

You can cancel your order within 24 hours of placing your order, if it has not been processed. To cancel your order, please contact us via email [email protected] and provide your order number. We will confirm the cancellation via email.

8. What payment methods are accepted?

At Giannitshirt.store, we accept the following payment methods:

PayPal: You can pay securely by credit/debit card or PayPal balance.

Payoneer: Supports international payments, convenient for customers from many countries.

9. Can I change the shipping address after placing an order?

If your order has not been processed, you can contact us via email [email protected] to request a change of shipping address. However, if the order has been processed or shipped, we cannot change the shipping address.

10. I need further assistance, how can I contact you?

If you have any further questions or need assistance, please contact us via email at [email protected]. Our support team is always ready to help you as soon as possible.